Customer Testimonials

Treated great.

I just recently purchase my 3rd vehicle from Don Franklin Nissan in Columbia. It really speaks volumes for a customer to return to them for 3 cars in a 7 year time frame. We have always received excellent care and service. D.J. Pinkel’s dedication in making sure they find you the perfect vehicle is outstanding. He went above and beyond to make sure I had my dream car. We will definitely be recurring buyers.

Bought a new truck and they were amazing. I was in and out in about 15 minutes Best car buying experience I have ever had

We had a great experience with Don Franklin Nissan in Columbia. Our salesperson, DJ was very professional. He was eager to help us and made the whole process of buying a new vehicle very easy. I would recommend anyone to go see DJ when looking for a new vehicle.

DJ Pinkel has helped us purchase 2 vehicles. He was wonderful to work with. I will contact him any time we are looking to purchase a vehicle.

Awesome service. David was great. He preped all documents and had folks meet me at the airport. Way to go over and beyond!

Haven't had a bad experience yet! Nissan truly values your time. Even without an appointment I didn't have too long of a wait.

Was completed on time, Staff was courteous

I got my family Nissan Quest here for a very reasonable price and recently came in for an oil change, and it was free! They checked for recalls and made sure we were taken care of.

This was the best experience I've ever had buying a car.

Excellent service delivered in a timely manner . No hassle!

They always do a great job every time I have taken a vehicle in. I've been using them since 1999

Always wonderful service.

I traded in my mustang for a $700.00 profit and deposit on a used 2018 Pathfinder. The engine was blown and wasn't noticed until day 3 after the sale. The vehicle was kept and the engine status was on backorder and kept being delayed past the expected arrival date with no end in sight. Don Franklin bought back the Pathfinder, I lost the $700.00 on my Mustang trade and I purchased a vehicle from Don Franklin Nissan in Somerset, KY.

It was a great experience and exceeded our expectations.

friendly and fast! Got a great deal on my Kia Sportage!

Great customer service. So easy to work with. They even delivered my car to one of their dealerships closer to me to save me some drive time. I found an issue with my car upon delivery and within a few minutes they had a solution and a timeframe for the fix. I am very pleased with how they treated me

I like them because they get you in do the service and get you out,they are tops!

A place to get what you need and want.

Our experience with Franklin Nissan in Columbia, KY has always been exceptional. Relaxed, friendly atmosphere. Thanks Franklin Nissan!! Thank you Peggy Moss!

Helpful

I worked with Darron for the purchase of my 2020 Rav 4 and he was such a pleasure to deal with. He made everything so easy. He actually brought the car to my house and we did the paperwork right in the comfort of my house. On top of that he helped me get everything out of my old car and into the new one! Now that is great service!! I would 100% recommend Don Franklin Nissan to everyone!! Thank you all so much!

Got a very nice 2014 Nissan Xterra, and in great condition as well. Process to purchase was a little slow but hey, you're buying a car after all. Everyone was really friendly and I look forward to the memories I create with my new car😊

Really top-notch people in every way. Peggy Moss is hands-down the best car salesperson I have ever known and a super quality person besides. She will do everything she can to make sure your experience is ideal. The other guys who sell cars there are great people, too. Service department gets you in when they say they will. If you have an appointment, unless there are major extenuating circumstances, you will be seen at the scheduled time. I love Franklin Nissan. They have always treated my dad and me honestly and friendly. I highly recommend this dealership for all your ...

I was in and out within an hour. No wasted time and no hassle involved.

My most recent experience was awesome! They helped me all the way, & was honest. They didn’t rush me into a vehicle like all the other dealerships I have spoke with. This was the best experience I’ve had with any dealership, & we love our new 2020 Nissan Rogue Sport. We would definitely recommend here anytime.

Fast service. Friendly staff.

Every was very nice and polite.my only complaint would be when I went to pick up my brand new car no one put paper down in floors .so I had to clean my mates . although this a very small thing first impression is everything and a little peace of paper would improve that.with that being said I am very happy with the professionalism and the quickness of my entire experience thank you all

Let Peggy Moss sell you a car.....;)

They treat me with respect and knew what they were doing

My husband and I had such a great experience purchasing a new truck! We were greeted at the door, and they had the truck pulled up and ready for us to test drive. Darron made the process easy from start to finish, and we were out of there in half the time its taken at other dealerships. Even with a several hour drive, I would most definitely return to purchase another vehicle.

Fast to find me a truck that I was wanting and even brought it in from one of their other lots for me to look at it and we got everything squared away the same day on it. Very good to deal with an will have my business again in the future. Highly recommend

I can't say enough about how great of an experience I had working with Darron Hyde! Buying a vehicle sight unseen especially during this interesting time we are all living in wasn't exactly what I had planned, but Darron made this experience as easy as driving down the street! Every effort possible was put forth in order to make sure I was comfortable with my purchase prior to making the travel arrangements, from more photos to a multitude of questions back and for to set my mind at ease. The day went as smooth as it could have ...

Friendly service!

They go above and beyond in everything they do.

Aaron was a pleasure to work with, he made the process of buying a car quick and easy and stress free. I would highly recommend buying a vehicle from Franklin Nissan!

Service went well but we have a leak with loud road noise from driver door/window that continues

From start to finish. On a Saturday. Everyone stayed late to make sure my father was taken care of. See miss Peggy, she was great along with everyone else. Great deal, awesome truck. Titan platinum reserve. If you have the means, I highly recommend you purchase one.

Made buying our new car a Pleasant, Relaxing, Wonderful Experience. Highly Recommend. Sales team is great and Ms. Peggy M. was so wonderful and gracious.

I feel like they work very hard at their job I told them what I could afford and they made it happen very satisfied

Very nice employees with very nice knowledgeable about the what we need and service pretty fast

Awesome people!!

Dealership met my expectations as I drove 2 hours away. Sales person had car ready for me to test drive, they evaluated my trade fairly, and completed the deal in an acceptable manner.

Wonderful customer service. Darron did a great job helping me find a car in my price range.

I bought my vehicle here. Great people 👍

Time for oil change and tire rotation, called the service department and they get me in on the date that best suits my schedule. I love the fact that they come and get my vehicle and bring it back to me at work. This really helps out.

Excellent service.

Best customer service ever. Not to mention that Darin Hyde and another coworker stayed open 3 hrs later after they closed to get me in my first vehicle for my family witch we love thank you guys and very grateful to have called you guys.

Had a misunderstanding but they made things right.😁

very courteous and kept me informed of everything going on ..... waiting area was nice ..... was pleased they got all the work done quickly and I didn't have to make two or three trips up there since i live 40 miles away..... Job well done

Everyone I spoke to was friendly and accommodating. Amenities were nice in the waiting area. Came for service on my Nissan. Alvie at the service window made a good impression.

The best

Drove all way from Clinton Tn. for Camaro I viewed on website. Ended up buying vehicle. Darron was extraordinary salesman. I would recommend dealing with them. Was treated with dignity and respect.

Great customer service! Awesome team! Very helpful!

Very kind and courteous staff. They took the time to show us everything about the vehicle we were purchasing.Peggy Moss was especially kind to us in helping us. This was the best experience we've had purchasing a vehicle.

great friendly service

Awesome place very nice people

Ok