Customer Testimonials

Excellent service delivered in a timely manner . No hassle!

I traded in my mustang for a $700.00 profit and deposit on a used 2018 Pathfinder. The engine was blown and wasn't noticed until day 3 after the sale. The vehicle was kept and the engine status was on backorder and kept being delayed past the expected arrival date with no end in sight. Don Franklin bought back the Pathfinder, I lost the $700.00 on my Mustang trade and I purchased a vehicle from Don Franklin Nissan in Somerset, KY.

friendly and fast! Got a great deal on my Kia Sportage!

I like them because they get you in do the service and get you out,they are tops!

Fast to find me a truck that I was wanting and even brought it in from one of their other lots for me to look at it and we got everything squared away the same day on it. Very good to deal with an will have my business again in the future. Highly recommend

Made buying our new car a Pleasant, Relaxing, Wonderful Experience. Highly Recommend. Sales team is great and Ms. Peggy M. was so wonderful and gracious.

Wonderful customer service. Darron did a great job helping me find a car in my price range.

Good sales team - Ms. Peggy is the best - and the service team is right up there too - best of the best!

Best buying experience ... exceptional customer service!

I have a 2016 Altima, that I bought from this dealership. the ac was not very cold & was not working right, the service dept. fixed the original problem, but was still not happy with the ac. Nissan was not sure either. they worked together for over 2 days, my ac is perfect now. Thank you. try getting service like that ANY where else

I had never bought a newer car and gotten warranties covered by the dealership until I came to Don Franklin. I was nervous but they were so helpful and kind. Peggy Moss has been especially helpful to me with my Lil' Ruby (a/k/a Nissan Juke).

It was a pleasure to deal with Peggy Moss. We made several trips to the dealership because my husband is not a spontaneous buyer. She was always pleasant, helpful and professional. She definitely made the car buying process painless.

WHAT.AN.AWESOME.EXPERIENCE!!! Y’ALL LISTEN UP!!! We had a 2013 Chevrolet Equinox that we were paying too much on. Aaron McCloud was friendly and exceptional from the minute we walked in and helped us trade in the Equinox for not one, but two newer cars: a 2017 Nissan Altima and a 2015 Honda Accord!!! We’ve been 20 years with just one vehicle and for the first time we have two safe, reliable, affordable vehicles for our family!!! We DEFINITELY recommend Don Franklin Nissan and the Columbia, KY staff! If you want to work with sincere, honest, friendly, morally sound, and ethically ...

Purchased a new Titan XD from them and my son went the next day and bought my trade-in from them. Peggy handle us both with courtesy and professionalism. Their service dept. is also great. Now they are handling a problem I found without question. might be small to them, but it proved to me their customer service is top notch.

I haven't always had the best experience with the service department at past dealerships but every time I deal with these guys they are always so kind and understanding! Highly recommend!

Husband and I went in tonight looking to purchase a new Nissan Rogue. The best we have ever been treated at a dealership. Everyone was so helpful and beyond friendly. They didn't try to fast talk us or talk us into something we didn't want. They listened and gave us exactly what we ask for. Experience didn't feel like dealing with sales people more like dealing with friends. Huge thanks to Peggy, Ben, and Josh. We couldn't be happier. 🙂

We had a great experience at Don Franklin Nissan. Our son Tyler told us about how he was treated there as a customer, so we drove from Glasgow to take a look. The first think I noticed is that no sales people hounded us when we drove on the lot. We got out and looked at some vehicles and no one bothered us until we were ready to talk. That was perfect! Once we decided on a vehicle, they helped us right through the process and we were on our way with a new Nissan. Thank you all for the ...

They've got some of the best deals in the Franklin Family Organization right here in Columbia, But if you happen to be in Bardstown, KY , Don't forget to see Big John for the Best Deals in the company .