Customer Testimonials

I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.

Very shady business practices. I was discussing buying a newly listed car on their site. Later in the day I got a call back that they are raising the price on me by 15k! What in the world is going on at this dealership! Buyer beware!

Very easy to work with. Good experience getting my new car there and trading in my old one.

Honestly if I could give less than a one star I would. I’ve been apart of the journey helping someone very close to me find a vehicle and when they came across Don Franklin they thought they finally got lucky. He kept in contact with Don Franklin for probably about 2 weeks before he ended up buying a car from them. Originally when he was talking to Don Franklin about being interested in a certain vehicle they told him someone else was interested and got him to send them a $500 deposit very quickly. Once he made the decision to buy ... Read More

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Google - Feb 21, 2025

Honestly if I could give less than a one star I would. I’ve been apart of the journey helping someone very close to me find a vehicle and when they came across Don Franklin they thought they finally got lucky. He kept in contact with Don Franklin for probably about 2 weeks before he ended up buying a car from them. Originally when he was talking to Don Franklin about being interested in a certain vehicle they told him someone else was interested and got him to send them a $500 deposit very quickly. Once he made the decision to buy the vehicle Don Franklin sent him videos and pictures of the car and also a carfax. They told him the vehicle ran perfectly and nothing was wrong with, they also told him they would ship the vehicle on a truck haller and the drivers of the truck would be responsible if anything were to happen since we live 700 plus miles away. Once the vehicle arrived it was in fact not delivered on a truck but was driven for 10 hours straight. When we called Don Franklin to let them know that this wasn’t okay their response was “We thought we told u , sorry”. Not only did it get delivered with a check engine light 15 minutes after having the car it was making a very loud sound from the rear so we took it to the mechanic the next day to get it looked at and dealt with. The bill to fix it was $600 dollars and we had to argue with Don Franklin to get them to pay for that being that the car arrived that way. The next day after getting it from the shop the engine blew up and was no longer driveable. So we got it towed back to the mechanic shop which they told us it needed to go to the Chevrolet Dealership. Once it arrived at the banner they found out over 20 codes were erased and the right engine went out and the whole left side had previously been worked on. (Again was never told this from Don Franklin). To make matters better when we had the vehicle we decided to take the previous owners paperwork out the glove department only to find paperwork about repairs done to the car.( NEVER told us about that) We are now stuck with a bill that is over $1000 dollars and Don Franklin told us it is no longer their problem, they usually delete customers phone numbers after the purchase, and has stop responding to our phone calls. It is very disheartening to see how they treat their customers and could care less about what happens after they get their $$$. We feel cheated, taken advantage of, and most of all disrespected. If you’re looking for a trustworthy and reliable dealership RUNNN because this is the last place you would want to go if you’re looking to spend $10,000+++.

I have been going back and forth with this dealership over a 2020 Camaro they sold me with numerous engine issues and erased codes that were prior to me purchasing this vehicle. They have ignored my phone calls and told me they will not take the vehicle back nor do any kind of compensation for their mess up. I have numerous reasons on why this was the worst experience i've EVER HAD with a dealership. #1, I was told that the car would be delivered / shipped all the way to Louisiana where I am located and it was in-fact, driven 700 plus ... Read More

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Google - Feb 21, 2025

I have been going back and forth with this dealership over a 2020 Camaro they sold me with numerous engine issues and erased codes that were prior to me purchasing this vehicle. They have ignored my phone calls and told me they will not take the vehicle back nor do any kind of compensation for their mess up. I have numerous reasons on why this was the worst experience i've EVER HAD with a dealership. #1, I was told that the car would be delivered / shipped all the way to Louisiana where I am located and it was in-fact, driven 700 plus miles all the way down WITHOUT MY CONSENT. Due to them driving it 10 1/2 hours, the drivers informed me that the exhaust actuator started acting up and the check engine light came on, on Interstate 59. Although a exhaust actuator is no big deal and can simply be fixed, i was forced to bring it to the shop and get this problem fixed. They reimbursed me the $601.83 for it and that had 50% of their mess up resolved. Now we are on the engine issue. There was 26 codes erased prior to me buying the car and all of them came back once again when it arrived. (Coincidence right) As it has been towed 2 times and been in the Banner Chevorlet for the past 2 weeks, they have had TERRIBLE customer service. The owner has told me I “cannot return the vehicle” and it is also “not their problem anymore”. Overall, this experience was very frustrating and defeating and i have stressed over a vehicle where I did not cause the issues. I would not recommend purchasing or dealing with this dealership as they are only worried about a sale and not your experience with them. Although my experience was certainly rough, Blaine Harden (who I believe is way to good of guy to work for such a terrible business) treated me very well as a person in general. Tim Hardwick ( a manager at don franklin ) told me that the owner would refuse to get in contact with with me personally and would only do talking through them. Entirely, my experience was hot garbage and my attorney believes this as well. Unless you want major trust issues with dealerships and a terrible experience getting a car you are spending your hard earned money on, I advise you to stay away from this dealership. Hopefully yall see this and take my advice. Thank you for reading!

Purchased a used vehicle and before the first oil change there was a major issue that was leaking fluids that was likely a pre-existing issue due to the amount seen under the vehicle and was likely cleaned off and not repaired prior to selling and was instead covered up and they will not stand behind their vehicles to cover repairs to ensure proper customer service. I do not recommend buying a vehicle from this dealership.

Great service! They always go above and beyond to help their customers. I will always purchase my vehicles from Franklin Auto.

Absolutely the easiest trade I've ever done. Would definitely recommend. Loving my Ranger

It was definitely a breath of fresh air to find a car dealer who didn’t have a bunch of hidden cost that they tacked on to the sale price. These folks were very friendly and gave me a good honest deal. The price paid for my vehicle was way below MSRP

Brent McCloud provided excellent customer service. He assisted me with getting into a vehicle I loved even though the original one I was looking at was already sold. We were able to work out a great deal entirely through text before making the hour drive to the dealership. Definitely one of the best car-buying experiences that I have been a part of.

Excellent communication. Made my purchase quick and easy. I traveled 2 hours to purchase a Limited Ford Taurus. They had the car parked out front gassed up and ready to test drive. Paperwork was quick and easy. Hassel free! Got a great car at a great price.

From moment I walked in show room until I drove off the lot, was treated like family!!!

Second vehicle we purchased from Peggy and we have been blessed!! She is very patient,kind and thorough about explaining the details and options of the vehicles!!! We were very happy for 6 years with our first car and looking forward to much joy with our new car!! Also many thanks to the service department!! Don Franklin staff give 100%

Very appreciative of flexibility and reschedule of needed service. Quick service, professional staff. When I call, they always sound like they want to help me.

Pleasant staff. No pressure sale

Servicemen was polite & efficient. Work was done on time. Future needs were explained.

So very nice. First purchase there. Second with Don Franklin Dealership. David made the experience great. Was knowledgeable about the Pathfinder I bought. Able to answer all my questions.

Mike was outstanding!! He helped my momma out and was able to get her exactly what she wanted!!! Especially since we live 2 hours away!!!

Very friendly staff and helped get me into a new car right away. Thanks guys!

No push no rush, knowledgeable, friendly, made it a pleasant experience.

I had bought my previous car at Franklin Nissan through Dave and when I found this car online it was at the Somerset lot. They brought it to Columbia and everything was handled smoothly. Always friendly, never pushy.

Was an excellent buying experience. Mrs Moss was very helpful and would recommend to anyone.

Mike was a great sales person to work with! Very friendly and very helpful. Would definitely recommend buying a Car from Franklin Nissan.

Friendly, fast and loaner car so I could get back to work. Just awesome!!

Fast, friendly, and fare buying experience. Peggy was awesome! Thank you so much.

David has been great to work with. Very personable and friendly. He did a good job explaining everything to us and the paperwork process went quickly.

Great salesperson

Tim Hardwick is awesome to deal with and I would recommend him to anyone.

Everyone was extremely helpful!

Super service and friendly employees.

Don Franklin is the best place to buy new or used vehicles in Kentucky. Nicest sales people in the business. Savana is always very helpful and knowledgeable.

I found a vehicle online that met all of my requirements. My salesperson, Savana was the ultimate professional during the entire process. I would recommend this dealership and Savana in particular.

Great selection and very nice people to work with, very happy to get exactly what I wanted!

Don Franklin, shame on you! Shady, dishonest and incredibly unchristian, contrary to your message. I took two days off of work and spent nearly a THOUSAND DOLLARS travelling from Georgia to get to Don Franklin's Nissan dealership only find out that I had been lied to and cheated. Now, I have to drive a rental truck all the way back to Georgia and pay God knows how much for a one-way fee. I specifically asked about any rust underneath this truck. I flew via Nashville and drove out (hundreds of miles overall) to buy this truck and I was ... Read More

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Google - Jan 31, 2024

Don Franklin, shame on you! Shady, dishonest and incredibly unchristian, contrary to your message. I took two days off of work and spent nearly a THOUSAND DOLLARS travelling from Georgia to get to Don Franklin's Nissan dealership only find out that I had been lied to and cheated. Now, I have to drive a rental truck all the way back to Georgia and pay God knows how much for a one-way fee. I specifically asked about any rust underneath this truck. I flew via Nashville and drove out (hundreds of miles overall) to buy this truck and I was specifically promised that there was NO RUST at all after they put it on a lift and took some grainy out-of-focus photos. This truck is an absolute rust bucket! "Im sorry", from a manager aint going to cut it. PHOTOS TO FOLLOW. Much more to come.

Found a car this morning that would work for me. Sent in my information. I received in an hour a response from a sales person. I wrote back explaining that I live almost 200 miles away, was wanting to trade down, credit was fine, income was fine, I’ve sold cars at a dealer for years - I understand how it all works. Never got a response. I had to email and ask if the car was sold. I was told they were “busy” - they wanted clarification about my expectations. I explained that (again) if I came up there, of ... Read More

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Google - Dec 21, 2023

Found a car this morning that would work for me. Sent in my information. I received in an hour a response from a sales person. I wrote back explaining that I live almost 200 miles away, was wanting to trade down, credit was fine, income was fine, I’ve sold cars at a dealer for years - I understand how it all works. Never got a response. I had to email and ask if the car was sold. I was told they were “busy” - they wanted clarification about my expectations. I explained that (again) if I came up there, of course they need to see and appraise my vehicle - I had no issue with sending them more than they need - pictures, video, documentation. I just wanted to make sure that we had an understanding of a deal before I made that trip there to buy. No response. I’ve done multiple out of state deals. It’s pretty simple. Get as much information as you can, work your deal with the understanding that the car is what you thick it is pending appraisal - there are no issues. Agree to a price, agree to a trade value, get your credit information and agree to a rate and payment and as long as both cars are represented correctly - you gotta deal. Stone cold buyer here. I never had the luxury in the car business of selecting who I wanted to help before I got any of their information. Business must be outstanding. You won’t get any from me. (Dealer has responded below - I would invite them to communicate with me since I’m still in the market. In the event a negative first opportunity can be corrected by a positive second opportunity - I will edit my review accordingly) (Final update - after this review, the dealer responded. I emailed them back saying fine - let’s start out on another foot. I asked for more information - nobody responded. I now see the car is sold - so, very much not impressed and don’t recommend doing business with these folks)

Overpriced vehicles and employees seem to not understand that I am buying somewhere else. 3 days ago, I showed interest and got 2 different people texting me and then a follow-up phone call. What a waste of my time. No one shares what information they gotten from me. Whatever happened to customer service. All they want is a sale and not a customer for life.

Car broke within a week

After buying a used Nissan Rogue and figured out it wasn’t the model I wanted I went back to Don Franklin in Columbia to trade it back in 3 weeks later to get the model that I wanted. After spending $34,000 and having a salesman that didn’t get me the model I wanted and not showing me all the features except how to start it I will never buy another vehicle from Don Franklin in Columbia.

Very disappointed in this dealership. I called yesterday late, and gentleman answer the phone and he would get with his boss. He called this morning and asked the questions about a purchase, this was around 9:00 am, I called a couple of times to check and the answer in the meantime was I am still working on it, than had another dealership called and had the same car, that dealership got approve in about 2 hours...than after 5:00 I called this dealership again, still working on it.....guess they do not want to sell cars bad enough....highly disappointed....

Made an apt for oil change, recall reprogramming and fixing a broken piece on my car, 4 hrs of waiting they didn't fix the piece and will get back to me on it...frustrating beyond measure...

Cannot believe they will mo longer honor the oil for life on the new car that was purchased buy the former dealership. Will NEVER AGAIN BUY ANYTHING FROM FRANKLIN AUTO GROUP. I am sure they will not lose any sleep over our decision but that is plain poor customer appreciation.

5 stars for having the exact truck i was looking for. But sadly, not a single sales person experienced enough to leave the sales floor. Even after spending 30 minutes in their lot actively reading stickers.

We bought a 2016 Nissan Murano New with less than 500 miles. The car burned oil and had to be checked and refilled between oil changes. Nissan refused to identify and fix the problem telling us this was normal usage. The car lot people were nice enough but I feel they could have been more aggressive with Nissan in getting the problem corrected. This is a management issue not a personnel issue. We ended up trading the Murano in yesterday and the lot really didn’t do anything on their part to make this right. They sold us another vehicle which I ... Read More

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Google - Mar 18, 2018

We bought a 2016 Nissan Murano New with less than 500 miles. The car burned oil and had to be checked and refilled between oil changes. Nissan refused to identify and fix the problem telling us this was normal usage. The car lot people were nice enough but I feel they could have been more aggressive with Nissan in getting the problem corrected. This is a management issue not a personnel issue. We ended up trading the Murano in yesterday and the lot really didn’t do anything on their part to make this right. They sold us another vehicle which I am certain they profited. If it weren’t for pawning off the problematic car on another person I would not have went back to Don Franklin. For future purposes I will not be buying Nissan and unless I have a huge change of heart I will be taking my business to another dealership. When trading in the Murano they had told us they would make the repairs to correct the oil usage. Out of curiosity I looked on website - they have it posted to sell the day after we traded the vehicle.