Customer Testimonials
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Very easy to work with. Good experience getting my new car there and trading in my old one.
Great service! They always go above and beyond to help their customers. I will always purchase my vehicles from Franklin Auto.
Absolutely the easiest trade I've ever done. Would definitely recommend. Loving my Ranger
It was definitely a breath of fresh air to find a car dealer who didn’t have a bunch of hidden cost that they tacked on to the sale price. These folks were very friendly and gave me a good honest deal. The price paid for my vehicle was way below MSRP
Brent McCloud provided excellent customer service. He assisted me with getting into a vehicle I loved even though the original one I was looking at was already sold. We were able to work out a great deal entirely through text before making the hour drive to the dealership. Definitely one of the best car-buying experiences that I have been a part of.
Excellent communication. Made my purchase quick and easy. I traveled 2 hours to purchase a Limited Ford Taurus. They had the car parked out front gassed up and ready to test drive. Paperwork was quick and easy. Hassel free! Got a great car at a great price.
From moment I walked in show room until I drove off the lot, was treated like family!!!
Second vehicle we purchased from Peggy and we have been blessed!! She is very patient,kind and thorough about explaining the details and options of the vehicles!!! We were very happy for 6 years with our first car and looking forward to much joy with our new car!! Also many thanks to the service department!! Don Franklin staff give 100%
Very appreciative of flexibility and reschedule of needed service. Quick service, professional staff. When I call, they always sound like they want to help me.
Pleasant staff. No pressure sale
Servicemen was polite & efficient. Work was done on time. Future needs were explained.
So very nice. First purchase there. Second with Don Franklin Dealership. David made the experience great. Was knowledgeable about the Pathfinder I bought. Able to answer all my questions.
Mike was outstanding!! He helped my momma out and was able to get her exactly what she wanted!!! Especially since we live 2 hours away!!!
Very friendly staff and helped get me into a new car right away. Thanks guys!
No push no rush, knowledgeable, friendly, made it a pleasant experience.
I had bought my previous car at Franklin Nissan through Dave and when I found this car online it was at the Somerset lot. They brought it to Columbia and everything was handled smoothly. Always friendly, never pushy.
Was an excellent buying experience. Mrs Moss was very helpful and would recommend to anyone.
Mike was a great sales person to work with! Very friendly and very helpful. Would definitely recommend buying a Car from Franklin Nissan.
Friendly, fast and loaner car so I could get back to work. Just awesome!!
Fast, friendly, and fare buying experience. Peggy was awesome! Thank you so much.
David has been great to work with. Very personable and friendly. He did a good job explaining everything to us and the paperwork process went quickly.
Great salesperson
Tim Hardwick is awesome to deal with and I would recommend him to anyone.
Everyone was extremely helpful!
Super service and friendly employees.
Don Franklin is the best place to buy new or used vehicles in Kentucky. Nicest sales people in the business. Savana is always very helpful and knowledgeable.
I found a vehicle online that met all of my requirements. My salesperson, Savana was the ultimate professional during the entire process. I would recommend this dealership and Savana in particular.
Great selection and very nice people to work with, very happy to get exactly what I wanted!
I saw a car online I wanted to purchase. Called and reached a salesman. He was very courteous and assisted me through the buying process. They were willing to deliver to car to my house, which was a 4 hour drive. Highly recommend this dealership. Great experience and great service all the way to the close of the deal.
Professional and reasonable
I just want to say thank you Savana for helping me get my new Jeep wrangler today. You made it go smoothly 🥰
Very friendly staff. Vehicle was cleaned and ready to go when I arrived and paperwork took only minutes.
Mike Ellis was my sales guy!!!! I totally recommend this dealership and of course Mike!!!!!!
Excellent service and friendly folks.
Great experience very smooth transaction.
I recently bought a car from Franklin Nissan Dealership, and the experience was outstanding. David Powell and Savana Luttrell provided exceptional service from start to finish. David's in-depth knowledge and patience made choosing the right car easy, while Savana's constant availability and prompt responses ensured a smooth process. Their professionalism and dedication made me feel valued as a customer. If you're looking for a new car, I highly recommend asking for David and Savana at Franklin Nissan Dealership in Columbia, KY. Thank you both for making my car buying experience a pleasure!
A special mention goes to ... Read More Google - May 20, 2024
Always fast and helpful and answers any questions I might have
Mike Ellis and the team at Franklin Nissan did a fantastic job making the process of purchasing a new vehicle easy! I highly recommend reaching out to Franklin Nissan even if you have a few hours drive, they will make it worth your time. After looking for the perfect vehicle for my growing family I was able to find one here, after speaking to Mike, I made the 2 hour drive to Kentucky. I was there for right at 2 hours, and got the best rates and payments I had been offered anywhere else! The whole team did great work and I ... Read More Google - May 16, 2024
My sales rep Savana was so kind and helpful during the purchasing of my car and answered all my questions and I will be back again to purchase another vehicle.
Very good salesman worked really hard for me thank you David
The experience was great. Peggy did a wonderful job of getting the car I needed.
This place is an awesome place to go and get service done or purchase a vehicle. Great people and great atmosphere. Would recommend this place to anyone. Thank you Don Franklin of Columbia Ky.
I was helped immediately when I got there for an oil change and tire rotation. I also asked that a rattle on the passenger side be checked out. The oil change was done quickly and I did not need a tire rotation. The rattke was a loose mud flap that was secured. I was in and out very quickly. I drive from Glasgow for service on the Nissan SUV. We bought it at this dealership. I do not trust anyone else to maintain it. I am a Senior Citizen who lives alone and I need reliable service. Everyone has always ... Read More Google - May 1, 2024
Peggy was very helpful and attentive with the whole process of purchasing my new vehicle. Made it hassle free and helped with best deal and option available to me.
Great people, Franklin Nissan. I purchased a 2014 Nissan versa with the assistant of David Powell and Tim Hardwick very helpful. Thanks
Very fast and efficient with an oil change and check over everything. But if you need anything look at good luck after 2
Awesome experience with Ben and Peggy!!!! SO happy with our new SUV!
Took both vehicles (pathfinder and Rogue ) in for service and was greeted on arrival and keys taken. Vehicles taken in Rite away. Service performed and completed in about 30minutes. Service explained an on our way in 45 minutes!! We love the service at all the Don Franklin dealership’s❤️
Was an absolute pleasure dealing with them and a super easy process can’t wait to deal with them again in the future
Awesome experience david was great and we will definitely be back the whole process went smoothly
Great service
Always the best! Take all my vehicles there!
Fast friendly Service at a good price.
Very quick and simple process. David was EXTREMELY helpful. Thanks so much!
Very friendly and helpful. Got the Truck I needed. Thank the Lord.
Peggy was fantastic and took the time to go through everything with me and we had some great back and forth discussion. The truck was exactly what I was looking for and was in great condition, as described. I would come back and purchase a new vehicle from them in the future.